MINNELLI - Experiences with an Interactive Information Kiosk for Casual Users
The multimedia system MINNELLI offers bank customers information about retail services in an attractive and easy-to-use way. The information kiosk was developed in an iterative process. Evaluating user acceptance of the system and studying the quality of human-computer interaction with a combination of methods (usability testing, interviews, observations, analysis of log files) provided valuable insight to improve on the design of its user interface.
[Ste94b] Steiger P. and Ansel Suter B.. MINNELLI - Experiences with an Interactive Information Kiosk for Casual Users. In Bischofberger W.R., Frei H.P. (editors), Computer Science Research at UBILAB, Strategy and Projects; Proceedings of the UBILAB '94 Conference, Zurich, pages 124-133, Universitätsverlag Konstanz, Konstanz, September 1994.