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MINNELLI - Experiences with an Interactive Information Kiosk for Casual Users


Steiger P.
Ansel Suter B.

Abstract

The multimedia system MINNELLI offers bank customers information about retail services in an attractive and easy-to-use way. The information kiosk was developed in an iterative process. Evaluating user acceptance of the system and studying the quality of human-computer interaction with a combination of methods (usability testing, interviews, observations, analysis of log files) provided valuable insight to improve on the design of its user interface.


[Ste94b] Steiger P. and Ansel Suter B.. MINNELLI - Experiences with an Interactive Information Kiosk for Casual Users. In Bischofberger W.R., Frei H.P. (editors), Computer Science Research at UBILAB, Strategy and Projects; Proceedings of the UBILAB '94 Conference, Zurich, pages 124-133, Universitätsverlag Konstanz, Konstanz, September 1994.

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